Return Policy

We want you to love your purchase! If for any reason you are not satisfied, please review our return/exchange policy:

  • For Refund: Return must be shipped back to us within 3 business days from when the package was delivered to your home. Item must be in original condition with tags attached as it was received. Receipt or packing slip must be included with return.
  • For Exchange or Store Credit: Item must be returned within 30 days of receipt. Item must be in its original condition. Receipt or packing slip must be included with return.
  • Email sales@kaylahdiamonds.com for return authorization and a shipping label.
  • Any items purchased on sale/clearance or with coupon codes can be returned for exchange or store credit only. 
  • Items shipped to customers residing in Baltimore and Lakewood, or picked up in either store, are subject to the in-store return policy.
  • Return shipping costs will be deducted from refund. 
  • Overnight shipping fees are not refundable
  • Orders over $300 are subject to a $10 restocking fee for refunded items. This does not apply to store credit and exchange.
  • Restocking fee and/or return shipping fees may be waived if 1 item is kept from a multi-item order.
  • Custom and Special Orders are Final Sale.
  • Please email sales@kaylahdiamonds.com for any questions.