Return Policy
We want you to love your purchase! If for any reason you are not satisfied, we offer the following return/exchange policy:
- For Refund: Return must be shipped back to us within 3 business days from when the package was delivered to your home. Item must be in original condition with tags attached as it was received. Receipt or packing slip must be included with return.
- For Exchange or Store Credit: Item must be returned within 30 days of receipt. Item must be in its original condition. Receipt or packing slip must be included with return.
- Email sales@kaylahdiamonds.com for return authorization and a shipping label.
- Any items purchased during a sale event can be returned for exchange or store credit only.
- Items shipped to customers residing in Baltimore and Lakewood, or picked up in either store, are subject to the in-store return policy.
- Return shipping costs will be deducted from refund.
- Shipping fees are not refundable
- Orders over $1000 are subject to a 3% restocking fee for returned items. Restocking fee is waived if you exchange your item for a different one, or you keep at least 1 item from your order.
- Custom and Special Orders are Final Sale.
- Please email sales@kaylahdiamonds.com for any questions.